At 4:30 am Monday morning, SC4 students assembled in cyberspace to be the first in line to register for their Winter classes, many setting their alarms to be awake early to do so. What they found was a series of problems and frustration.
The St. Clair County Community College Facebook page, which reads “WAVE will be available starting at 4:30 a.m. Monday for registration and all other functions,” has become a hub of student chatter regarding the various problems. Some students received messages denying their entry to the WAVE entirely, including messages that passwords are incorrect. Others found that classes were not “found,” and a deluge of other error messages.
Students utilized the Facebook page as a means to voice their concerns. Until shortly after 5:30, students were overwhelmingly unable to access the WAVE, which was host to many of its own problems. Errors such as “No response returned from the server,” “Invalid A.VAR.ID received, expecting numeric CS or STC ID,” and numerous others. Some students were being logged out of the WAVE itself. Other problems included difficulties verifying academic programs.
Victor Uhlman, a student who attempted to register in the morning, experienced many difficulties. “If I had a dollar for every error I’ve gotten, I would have 124 dollars,” said Uhlman. “Not joking.”
These problems may be reoccurring.
At around 9 am, the St. Clair County Community College Facebook page left a message informing students that “WAVE is working properly, but the system is moving slowly because of the high volume of activity for winter semester registration.”
The only available reasoning for the array of problems experienced was the sudden influx of web traffic causing strain on the computer systems.
According to the Information Technology help desk hotline, the WAVE portal went down at 10:30 am Eastern Standard time.
Several hours later an email was sent out to students with further explanation. ”We experienced higher than expected system demand. The college is working on improved processes for the future.”