SC4 Offers Free Software Help to Small Business Owners

Small business owners experiencing software problems can now turn to SC4 students for help – completely free of charge.
The college’s Workforce Training Institute has developed a Software Solutions Center where supervised Microsoft-Certified student advisers take and answer call-in, and e-mail software support questions.
The students at the Software Solutions Center are registered in a one-year long training program called “Computer and Office Skills for the Administrative Assistant”. As they progress through their training, they become certified in multiple Microsoft applications: Word, Excel, Access, and PowerPoint.
The program is taught by Cheryl R. Russell, and supervised by Bonnie DiNardo. Both women are Microsoft Office Certified.
Bonnie DiNardo is the Workforce Training Institute’s Training Administrator. She says she recognizes that “employees in small companies wear so many hats. Sometimes they just don’t have the time to devote to troubleshooting problems.”
The idea for this program, she said, came from a focus group on campus that her boss, Michelle Mueller, heard and relayed to her.
“I thought to myself, this is a great idea; there really isn’t a negative to this initiative,” said DiNardo. “The benefit for the students is that they get real problems to help find a solution. The benefit for the company is that they can get some free assistance.”
SC4’s Software Solutions Center, which is intended for St. Clair County businesses, offers assistance in many areas, including: building an Access database; using Excel; doing mail merges in Word and creating PowerPoint presentations.
Small business owners wanting help from the Software Center can call (810) 989-5787 or e-mail wtisupport@sc4.edu. Requests are received on Tuesdays and Thursdays, between 8 a.m. and 1 p.m. (so long as the college is open).
This costless support is designed for general software application questions from local business owners. SC4 does not warranty work or provide data confidentiality assura

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